COE As The Path To Value
By Monica E. Oss, Chief Executive Officer, OPEN MINDS
Payers and health plans are looking for increased “value” from provider organizations—but the parameters that define that “value” are changing. Their focus is increasingly shifting to reducing re-hospitalization and unnecessary use of emergency rooms, low total cost of care per member, HEDIS and CMS Stars scores, and consumer satisfaction and member retention (see It’s About The Customer…).
But success with these new value measures is more than a generic “one-size-fits-all” approach. Five percent of …
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