Consumers Want Better Digital Tools For Finding Health Care
A growing number of health care consumers prefer more seamless digital experiences in scheduling and interacting with their health care provider and health plan: many of these consumers are not satisfied with their current experience. In 2022, just 57% of respondents said they were satisfied with their ability to schedule telehealth appointments. A total of 36% of surveyed consumers would prefer to schedule appointments online with either their provider or health plan, rather than via over the phone or in …
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