Welcome to PsychU!

Customer-Oriented Continuous Quality Improvement: A Helpful Tool For Improving Care

This is a fact based overview of customer-oriented continuous quality improvement (CQI) for Behavioral Health (BH) organizations.
Purpose
CQI has been increasingly recommended as a critical organizational process for health and behavioral health organizations to utilize for improving customer experience, outcomes, and costs (the Triple Aim.) Many behavioral health organizations, however, are unfamiliar with how to utilize this process effectively as an organization-wide “engine” for practice and process improvement. This article is designed to provide you with a brief introduction to customer-oriented …

Join PsychU today at no cost for access to this and other premium content!

Join today for instant access to all PsychU content, events, and more!

Membership is free!