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Retail & Nontraditional Health Care Entering The Market

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Retail & Nontraditional Health Care Entering The Market

Over the past decade, urgent care centers and health clinics within grocery stores, pharmacies, and other retail establishments have popped up to deliver an increasing amount of care to adults and children.1 These retail health centers can be a great place to deliver preventive care, like vaccines, and non-emergency acute or after-hours care.

Behavioral health is seeing shifts in how health care is delivered to consumers. In part due to the pandemic shifting everything virtual, there was a big uptick in digital mental health start-up funding from investors in 2020, with $588 million invested in the first six months of 2020, compared to $539 million in all of 2019, $658 million in 2018, and $273 million in 2017. In the first half of 2020, there were 27 venture funding deals in behavioral health alone.2

In this webinar we will discuss the current state of retail and nontraditional health care in the market. We will discuss its successes and challenges. Finally, we will discuss where we see this going and what it means for traditional health care.


1 Black, L. I. & Zablotsky, B. (2020, December). Urgent Care Center and Retail Health Clinic Utilizations among Children: United States, 2019. Retrieved May 07, 2021, from https://www.cdc.gov/nchs/data/databriefs/db393-H.pdf. 2 What did investors spending $588 million see in behavioral health? (2021, February 02). Retrieved May 07, 2021, from https://openminds.com/market-intelligence/executive-briefings/what-didinvestors-spending-588-million-see-in-behavioral-health/



Monica E. Oss, Chief Executive Officer, OPEN MINDS*

Monica E. Oss, M.S., Chief Executive Officer and Senior Associate, is the founder of OPEN MINDS. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

Paul M. Duck, Senior Associate, OPEN MINDS*

Mr. Duck currently serves as a Senior Associate at OPEN MINDS and brings over 30 years of experience in leadership and management focusing on managed care, health information technology, and strategy and business development. Before joining the OPEN MINDS team, Mr. Duck was the Vice President of Strategy & Development for Beacon Health Options, the Vice President of Business Development for Netsmart Technologies, and Chief Executive Officer for Coastal Orthopedics. Mr. Duck earned his Bachelor of Arts in Business Management from Case Western Reserve University and an Associate of Arts in Electronic Engineering Technology from the Electronic Technology Institute.



Jasmine Inman, PharmD, Managed Market Liaison, Otsuka Pharmaceutical Development & Commercialization, Inc.*

*Ms. Oss, and Mr. Duck are paid consultants of Otsuka Pharmaceutical Development & Commercialization, Inc. (OPDC). Dr. Inman is an employee of OPDC.


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