So, the Presidential debate September 29th, 2020 was full of surprises—no need to say more. But we learned a new term—the “K-shaped recovery.” The more we learned, the more it became obvious that this is a concept with big implications for any organization serving consumers with complex support needs.
So, what is the K-shaped recovery curve? When we talk about economic recovery after a crisis in terms of letters—V, U, L—we are referring to the speed of the recovery. Rapid recovery with sharp decline and sharp return, sharp decline …
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