The Digital Divide: One More Strategic Challenge
The pandemic has pushed both the health and human service field and the education field to virtual service models—and most don’t think either field is ready for the challenges. Yes, clinical professionals of provider organizations have made a dramatic pivot to delivering most services online. And, the majority of education services—at all levels—remain in some virtual mode.
But there are two problems. First, from the provider organization perspective, this pivot—with makeshift policies and procedures and patchwork infrastructure—is fine for a stopgap. But many questions remain …
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