Consumer Experience, Margins & On-Site Pharmacies
Consumers satisfaction and experience in health care are getting more attention. Consumers’ satisfaction with their experience has been linked to continuity of care and improved outcomes. But only one in three consumers report never having had a bad “patient experience.” What consumers are looking for in their experience with the health care system falls in a few main categories—a personalized and customized experience, convenience, minimal waiting times, transparency in process and treatment, and data security.
How important is consumer “satisfaction” and consumer experience? Can adding a range …
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