Navigating The Commercial Health Plan Market
How well are commercial health plans performing? We’ve written a lot about Healthcare Effectiveness Data and Information Set (HEDIS) measures, one measure of performance. But a new commercial health plan report by J.D. Powers focused on consumer perspectives on performance. Of the many results, there were a few that I thought have some significant strategic implications.
On the J.D. Powers’ 1000-point consumer satisfaction scale overall satisfaction was down 13 points. This was driven by a 33-point decline in satisfaction with customer …
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