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Navigating The Commercial Health Plan Market

How well are commercial health plans performing? We’ve written a lot about Healthcare Effectiveness Data and Information Set (HEDIS) measures, one measure of performance. But a new commercial health plan… Read More

Leveraging The Self-Service Paradigm

There is now more consumer self-service in the health care field. Consumers can schedule appointments, access their medical records, and pay their bills on-line. But they can also use an… Read More

The Thorn In Our Side

For the past several years, we’ve reported on the ‘access bottle neck’ for behavioral health services. Access was a problem before the pandemic—and the pandemic’s effect on mental health disorder… Read More