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De-risking Digital

The deployment of digital consumer tools in health and human services has been slow. Only 11% of consumers report that their health care provider organization offers digital tools. And, even where health plans and provider organizations are offering those tools, the consumer uptake has been erratic.

How do provider organization executive teams plan to leverage digital tools to improve consumer experience and consumer outcomes? That was the focus of the session Planning A Digital Consumer Experience at the 2023 OPEN MINDS Strategy & Innovation Institute. The …

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