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Leveraging The Self-Service Paradigm

There is now more consumer self-service in the health care field. Consumers can schedule appointments, access their medical records, and pay their bills on-line.

But they can also use an emerging number of apps, chatbots, and self-service therapeutic programs. There are between 10,000 and 20,000 mental health and wellness apps alone.

The past decade has seen billions invested in these consumer self-service mental health solutions.

While almost every health plan has contracted with a wide array of self-service technologies for their members, uptake among provider …

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